Thank you for choosing EZURU.COM.
When this policy mentions “Host”, “Landlord”, “Owner” or “Flat owner” all of these words refer to the same meaning.
When this policy mentions “Guest”, “Client”, “Customer” or “Tenant” all of these words refer to the same meaning.
We are continuously implementing and updating security measures to maintain the protection of your information against unauthorized access, loss, destruction, or misappropriation. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your EZURU.COM Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your EZURU.COM Account, you are required to contact us as per our Terms and Conditions.
4. Information We Collect
There are three general categories of information we collect.
4.1 Information You Give to Us:
4.1.1 Information that is necessary for the use of the EZURU.COM Platform:
We collect the following personal information about you when you use the EZURU.COM Platform. This information is necessary for the provision of our services and the performance of the contract between you and us.
Account Information: When you sign up for an EZURU.COM Account, we require certain information, such as your first and last names, email address, and date of birth;
Profile Information: To use certain features of the EZURU.COM Platform (such as booking or creating a Listing), we may ask you to provide additional information, such as your address, phone number, and a photo;
Identity Information: To help create and maintain a trusted environment, we may request official identity information, such as images of your government issued ID, passport, or driving license, as permitted by the applicable laws:
Payment Information: To book or create a listing, and to pay for the associated Service Fees, we may require you to provide financial information (like your bank account or credit card information), which may be collected by a third party application that is compliant with the Payment Card International Standards and is fraud detection empowered (as per our Payment Terms);
Communications with EZURU.COM and other Members: When you communicate with EZURU.COM or other Members through the EZURU.COM Platform, we collect information about your communication and any information you provide, for the betterment of our services.
4.1.2 Information you choose to give us:
You may choose to provide us with additional information in order to obtain a better experience when using the EZURU.COM Platform. This additional information will be processed based on our legitimate interest or, when applicable, your consent.
Additional Profile Information: You may choose to provide additional information as part of your EZURU.COM profile (such as gender, preferred language(s), city, and a personal description), some of which, as indicated in your Account settings, will be part of your public profile, and will be publicly visible to others;
Address Book Contact Information: You may choose to import your address book contacts or enter your contacts’ information manually to access certain features of the EZURU.COM Platform, like inviting them to use EZURU.COM;
Other Information: You may otherwise choose to provide us with information when you provide voluntary feedback, fill in a form, update or add information to your Account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team, or otherwise share your experience with us.
4.1.3 Information that is necessary for the use of the Payment Services:
For facilitation of payment, it is necessary to collect the following information for the performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations):
Payment Information: When you use our Payment Services, it is necessary to provide certain financial information (like your bank account or credit card information) in order to process payments and comply with applicable law;
Identity Verification and Other Information: If you are a Host, it may also be necessary to provide identity information (such as images of your government issued ID, passport, or driving license) or other authentication information, your date of birth, your address, email address, phone number etc., in order to verify your identity, provide the Payment Services to you, and to comply with applicable law.
4.1.4 Information We Automatically Collect from Your Use of the EZURU.COM Platform and Payment Services:
When you use the EZURU.COM Platform and the Payment Services, we automatically collect personal information about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and to enable us to maintain and improve convenient and relevant services through the EZURU.COM Platform.
Location Information: We may collect information about your location as determined through data such as your IP address or mobile device’s GPS to offer you an improved user experience, while you are using the EZURU.COM Platform or otherwise through the EZURU.COM Applications, depending on your settings. Most mobile devices allow you to control or disable the use of location services for applications in the device’s settings menu, but we make no guarantees and assume no liability for the availability or proper functioning of such settings;
Usage Information: We collect information about your interactions with the EZURU.COM Platform such as the pages or content you view, your searches for Listings, and bookings you have made, to tailor our services to you and other Members;
Log Data and Device Information: We may automatically collect log data and device information when you access and use the EZURU.COM Platform, even if you have not created an EZURU.COM Account or logged in. That information may include, among other things: details about how you’ve used the EZURU.COM Platform (including if you clicked on links to third party applications), IP address, access dates and times, hardware and software information, device information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the EZURU.COM Platform, to help inform the improved provision of services to you and other Members;
Do Not Track Signals: EZURU.COM reserves the right to collect cookies notwithstanding a “Do Not Track” signal in the HTTP header from your browser or mobile application.
4.1.5 Information We Collect from Third Parties:
EZURU.COM may collect information, including personal information that others provide about you when they use the EZURU.COM Platform, or obtain information from other sources and combine that with information we collect through the EZURU.COM Platform. We do not control, supervise or speak for how any third parties providing your information process that information.
Third Party Services: If you link, connect, or login to your EZURU.COM Account with a third party service (e.g. Google, Facebook), the third party service may send us information such as your registration, friends list, and profile information from that service. This information varies and is controlled by that service or as authorized by you via your settings at that service;
Your References: If someone has written a review or rating for you, it will be published on your EZURU.COM profile page with your consent.
Background Information: To the extent permitted by applicable laws, EZURU.COM may obtain reports from public records of criminal convictions or sex offender registrations. We may use your information, including your full name and date of birth, to obtain such reports;
Referrals: If you are invited to EZURU.COM by an existing Member, the person who invited you may submit personal information about you such as your email address or other contact information;
Other Sources: To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or information to help detect fraud and safety issues, from third party service providers, and combine it with information we have about you. We may also receive information about you and your activities on and off the EZURU.COM Platform from supporting third party advertisement networks.
4.2 Children’s Data:
The EZURU.COM Platform is not directed to children under 16 and we do not knowingly collect any personal information directly from children under 16. If you believe that we are processing the personal information pertaining to a child inappropriately, we take this very seriously and urge you to contact us accordingly.
5. How We Use Information We Collect
We may use, store, and process information collected as above to provide, improve, and develop the EZURU.COM Platform, create and maintain a secure environment (including through compliance regulation) and improve our outreach, advertising and marketing. For more information, please feel free to contact us.
6. Sharing and Disclosure
6.1 Sharing With Your Consent.
Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third party application or website to access your EZURU.COM Account or when you participate in promotional activities conducted by EZURU.COM or third parties.
Where permissible according to applicable law, and in the interests of improving and personalizing our services to you and other Members and prospective Members, we may use certain limited personal information about you, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or the EZURU.COM Platform.
The social media platforms with which we may share your personal information are not controlled or supervised by EZURU.COM.
Please note that you may, at any time, ask EZURU.COM to cease processing your data for these direct marketing purposes by sending us an e-mail with your request and identification information.
6.2 Sharing between Members:
To help facilitate bookings or interactions between Members, we may need to share certain information, including personal information, with other Members, as follows:
When you as a Guest submit a booking request, certain information about you may be shared with the Host, including your profile, full name, the full name of any additional Guests, your cancellation history, and any additional information you may choose to share. When your booking is confirmed, we may disclose additional information to assist with coordinating the trip, like your phone number;
When you as a Host have a confirmed booking, certain information is shared with the Guest (and any additional Guests, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Accommodation address or Experience or Event location;
When you as a Guest invite additional Guests to a booking, your full name, travel dates, Host name, Listing details, the Accommodation address or Experience or Event location, and other related information will be shared with each additional Guest.
We do not share your billing and payout information with other Members.
6.3 Profiles, Listings, and other Public Information:
The EZURU.COM Platform lets you publish information, including personal information, that is visible to the general public.
To increase exposure to Listings, we may display parts of the EZURU.COM Platform on sites operated by third parties, using technologies such as widgets or APIs. If your Listings are displayed on a third party’s site, information from your public profile page may also be displayed.
Information you share publicly on the EZURU.COM Platform may be discoverable through third party search engines. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and it is possible that they may use caches containing your outdated information.
6.4 Additional Services by Hosts:
It may be necessary for Hosts to use third party services through the EZURU.COM Platform to assist with managing their Accommodation or providing additional services, such as cleaning services or lock provider services. In such instances, Hosts may legitimately share information about the Guest (like check-in and check-out dates, Guest name, Guest phone number) with such third party service providers. Hosts are solely and fully responsible for third party service providers they use and for ensuring those service providers process Guest information securely and in compliance with applicable law including data privacy and data protection laws.
6.5 Compliance with Law and Protection of our Rights:
EZURU.COM may disclose your information, including personal information, to courts, law enforcement, governmental authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary to comply with legal obligations, or respond to or participate in legal processes. Host tax information may also be shared with tax authorities or other governmental agencies as necessary.
Where appropriate, we may notify Members about legal requests unless providing notice is prohibited by the legal process itself, or by applicable law, or we believe that providing notice would jeopardize our safety, rights or interests, or those of Members or third parties.
6.6 Service Providers:
EZURU.COM uses a variety of third party service providers to help us provide and improve services related to the EZURU.COM Platform and Payment Services.
These providers have limited access to your personal information to perform tasks on our behalf, and are contractually bound to protect that personal information and use it only in accordance with our instructions and the applicable law.
6.7 Corporate Affiliates:
To enable or support us in providing the EZURU.COM Platform, we may share your information, including personal information, within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control.
6.8 Collection and Remittance of Occupancy Taxes:
In instances where EZURU.COM undertakes the Collection and Remittance of Taxes as described in the “Taxes” section of our Terms and Conditions, Hosts and Guests, where legally permissible according to applicable law, expressly grant us permission, without further notice, to disclose Hosts’ and Guests’ data and other information relating to them or to their transactions, bookings, Accommodations and Taxes to the relevant tax authority, including, but not limited to, the Host’s or Guest’s name, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Hosts from Guests, and contact information.
6.9 Government Registration:
In jurisdictions where use of the EZURU.COM Platform requires a registration, notification, permit, or license application of a Host with a local governmental authority in accordance with local law, we may share information of participating Hosts with the relevant authority, both during any such application process and, if applicable, periodically thereafter, such as the Host’s full name and contact details, Accommodation address, tax identification number, Listing details, and number of nights booked.
6.10 Aggregated Data:
We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references individual users or personal information) and other anonymized information for regulatory compliance, industry and market analysis, research, demographic profiling, marketing and advertising, and other business purposes.
7. Other Important Information
7.1 Analyzing Communications:
We may also review, scan, or analyze your communications on the EZURU.COM Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, and customer support purposes. For example, as part of our fraud prevention efforts, we may scan and analyze messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We may use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
7.2 Linking Third Party Accounts:
You may link your EZURU.COM Account with your account at a third party social networking service. When you create this link some of your personal information and activity may be shared between your accounts, subject to your settings and authorizations on both accounts.
We only collect your information from linked third party accounts to the extent reasonable to ensure the adequate provision of services and performance of our contract with you, or to ensure that we comply with applicable laws.
7.3 Third Party Partners & Integrations:
The EZURU.COM Platform may contain links to third party websites or services, such as third party integrations, or third party-branded services. EZURU.COM does not own or control these third part services and when you interact with them, you may be providing information directly to the third party, EZURU.COM, or to both. These third party services will have their own rules about the collection, use, and disclosure of information.
Parts of the EZURU.COM Platform may use third party services such as Google Maps/Earth services, including the Google Maps API(s), and Commercial International Bank Egypt (CIB) services for EZURU.COM Payments. Use of these services is subject to their respective privacy policies.
We encourage you to review the privacy policies of the other websites you visit, and/or other services used through the EZURU.COM Platform.
8. Your Rights
You may exercise any of the rights described in this section by sending an email to us. Please note that we may ask you to verify your identity before taking further action on your request.
8.1 Managing Your Information:
You may access and update some of your information through your Account settings, as applicable. You are responsible for keeping your settings and personal information up-to-date.
8.2 Rectification of Inaccurate or Incomplete Information:
You have the right to ask us to correct inaccurate or incomplete personal information about you (which you cannot update yourself through your EZURU.COM Account).
8.3 Data Access and Portability:
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where practically feasible).
8.4 Data Retention and Erasure:
We generally retain your personal information for as long as is necessary for the adequate provision of services and performance of the contract between you and us and to comply with our legal obligations. In certain jurisdictions, you can request to have all your personal information deleted entirely, in some cases according to particular timeframes. Please note that if you request the erasure of your personal information:
We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety;
We may retain and use your personal information to the extent necessary to comply with our legal obligations, such as tax, legal reporting and auditing obligations;
Information you have shared with others may continue to be publicly visible on the EZURU.COM Platform, but it will no longer be attributed to you. Similarly, some copies of your information, such as log records, may remain in our database, but without reference to your personal identification information;
Because we maintain the EZURU.COM Platform to protect it from accidental or malicious loss and destruction, residual copies of your personal information might not be removed from our backup systems for a limited period of time.
8.5 Withdrawing Consent and Restriction of Processing:
If we are processing your personal information based on your consent you may withdraw your consent at any time by changing your Account settings or by sending a communication to EZURU.COM with your request and identification information. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, for example where you contest the accuracy of your personal information and/or you require the information for the prosecution or defence of legal claims.
8.6 Objection to Processing:
In some jurisdictions, applicable law may entitle you to require EZURU.COM not to process your personal information for certain specific purposes such as profiling. If you object to such processing EZURU.COM will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
Where your personal information is processed for direct marketing purposes, you may at any time ask EZURU.COM to cease processing your data for these direct marketing purposes by sending us a communication with your request and identification information.
8.7 Lodging Complaints:
You have the right to lodge complaints about our data processing activities by filing a complaint with us, which must include details of the complaint and of your identification information.
9. Operating Globally and International Transfers
We welcome and encourage you to provide feedback, comments and suggestions for improvements to the EZURU Platform. You may submit Feedback by emailing us, or by other means of communication. Any Feedback you submit to us will be considered non-confidential and nonproprietary to you. By submitting Feedback to us, you grant us a nonexclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.
EZURU Payments Terms And Conditions Of Service
EZURU Terms and Conditions
If you have any questions or complaints about this document or EZURU’s information handling practices, you may contact us at any time:
Physical office address: 62 Ammar Ibn Yasser Street, Plot #1, Square #1047, Apartment #2, Room #1, Ground floor, Heliopolis, Cairo.
Landline contact number: +20-2-26224222
Email address: INFO@EZURU.COM